Shipping policy
At KIT BENEDICT, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to process every order efficiently to ensure fast delivery and minimize your waiting time for our fresh seafood products.
2. International Shipping & Delivery Time
We offer worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics, and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, package size, and shipping destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or processing fees set by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt high-strength, shockproof, and fresh-keeping packaging materials specially designed for seafood transportation. Our customized packaging effectively protects products from damage, extrusion, and deterioration during long-distance transit.
For high-value orders, we provide optional shipping insurance at checkout, bringing you extra security and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or severely deformed packages, please take clear photos, refuse to sign for the parcel, and contact our support team immediately.
If you find any product quality defects after signing for the order, please contact our customer service within 48 hours with valid evidence. We will verify the problem promptly and provide reasonable solutions including return, exchange, and compensation services.
7. Customer Service Support
If you have any questions about order processing, shipping status, customs clearance, or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries as soon as possible to solve your problems efficiently.
KIT BENEDICT keeps optimizing our global logistics system to deliver fresher New Zealand seafood and a safer, faster, better shopping experience for every customer.